1. Who We Are

Griffin Financial Advisers is a trading style of Helen Laycock Ltd, which is an appointed representative of Quilter Mortgage Planning Limited, authorised and regulated by the Financial Conduct Authority.

Helen Laycock Ltd is registered in England and Wales.
Company Number: 06965581
Registered Address: 3 Greystones Road, Bearsted, Maidstone, Kent, England, ME15 8PD.

For the purposes of data protection law, Helen Laycock Ltd is the data controller of your personal information.

2. What Information We Collect

We may collect and process the following personal data:

  • Personal details (name, address, date of birth, contact details)

  • Financial information (income, employment, credit history, mortgage requirements)

  • Information about your property or financial circumstances

  • Health information (only where relevant for insurance products)

  • Communications (emails, phone calls, enquiries via forms)

  • Technical data (IP address, browser type, website usage)

Financial advisers often process sensitive financial and personal data as part of providing advice and arranging products.

3. How We Use Your Information

We use your personal data to:

  • Provide mortgage and protection advice

  • Arrange mortgage and insurance products

  • Assess your eligibility with lenders and insurers

  • Communicate with you about your enquiry or application

  • Meet legal and regulatory obligations

  • Improve our website and services

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to provide services you request

  • Legal obligation – to comply with FCA and regulatory requirements

  • Legitimate interests – to manage our business and improve services

  • Consent – where required (e.g. marketing or sensitive data)

5. Who We Share Your Data With

We may share your data with:

  • Mortgage lenders and insurance providers

  • Quilter Financial Planning Ltd and associated companies

  • Credit reference agencies and fraud prevention agencies

  • Regulatory bodies such as the FCA or Financial Ombudsman

  • IT and service providers who support our business

We will only share your information where necessary and in line with data protection laws.

6. How We Store Your Data

Your data is stored securely using appropriate technical and organisational measures.

Where data is transmitted via our website, it is protected using encryption (HTTPS), which is standard practice to prevent unauthorised access.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary, including to:

  • Fulfil the purpose it was collected for

  • Meet legal and regulatory requirements

In financial services, this is typically up to 6 years after the end of the client relationship.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (in certain circumstances)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where applicable)

9. Cookies

Our website may use cookies to improve user experience and analyse website performance.

You can control or disable cookies through your browser settings.

10. Marketing

We may contact you about relevant products and services if you have consented or if it is within our legitimate interests.

You can opt out at any time.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies.

12. How to Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Griffin Financial Advisers

Telephone: 01322 293 600

Address: 3 Greystones Road, Bearsted, Maidstone, Kent, ME15 8PD

13. Complaints

If you are unhappy with how we handle your data, you can contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

14. Updates to This Policy

We keep this Privacy Policy under regular review and may update it from time to time.