Our Commitment to You

At Griffin Financial Advisers, we are committed to providing a high standard of service.

However, if you are dissatisfied with any aspect of our service, we want to hear from you so we can put things right as quickly as possible.

 

How to Make a Complaint

If you wish to make a complaint, you can contact us using the details below:

Griffin Financial Advisers
Telephone: 01322 293 600
Address: 18 Crook Log, Bexleyheath, Kent, DA6 8BP

Please provide as much detail as possible so we can investigate your concerns thoroughly.

 

What Happens Next?

Once we receive your complaint:

 

    • We will acknowledge your complaint promptly (usually within 5 working days)

    • We will investigate the matter fairly and thoroughly

    • We will keep you informed of progress where appropriate

    • We aim to resolve your complaint as quickly as possible

 

 

Final Response

We will issue a final response within 8 weeks of receiving your complaint.

This will outline:

 

    • The outcome of our investigation

    • Any action we have taken

    • Whether we uphold your complaint

 

 

If You Are Not Satisfied

If you are not happy with our final response, or if 8 weeks have passed without resolution, you may be entitled to refer your complaint to the Financial Ombudsman Service.

 

Financial Ombudsman Service

The Financial Ombudsman Service is an independent body set up to resolve disputes between consumers and financial firms.

Contact details:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: https://www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 023 4567

 

Important Information

 

    • You must refer your complaint to the Financial Ombudsman Service within 6 months of our final response

    • Their service is free to use